Shipping & Returns

Shipping Policy

UK Shipping

We aim to dispatch products within 1-2 weeks of order being placed as items are made to order. Please allow 3-4 weeks processing time for PRE-ORDER items. We are not responsible for your order once it has been dispatched. 

UK First Class: 1-2 days

UK Tracked: 1-2 days

International Shipping

We aim to dispatch products within 1-2 weeks of order being placed as items are made to order. Please allow 3-4 weeks processing time for PRE-ORDER items.

International Tracked: 5-7 days (may be longer due to customs)

Please note that there are currently expected custom delays due to COVID.

 

Customs and Duties

Orders placed from outside of the UK may incur duties and taxes. If duties and taxes are imposed on your order, they are due at the time of delivery and payable by you, the customer. We are not responsible for any import taxes, duties or brokerage fees which may be incurred by your international order shipment. 

Refunds & Exchange Policy

Refunds

We are unable to accept refunds or exchanges at this time, unless there has been a mistake made with your order. If you have a problem with your item, please do not hesitate to message us.

We take great care in ensuring all orders are packaged safely and securely but if, in a very rare circumstance, your item arrives damaged, please message us with a photo of the item within 48hrs of receiving your order. We are not responsible for damage to your item from misuse or an accident on your part, nor for damage reported after 48hrs of receipt.